“Your first bill will be slightly higher, this is because we bill in arrears and therefore your first invoice will total to longer than a month, so your bill will be your “normal month” plus any additional days. A detailed view of this can be seen in your invoice by visiting “My account” and logging in with your unique username and password.

If you have still have some questions on this, please do not hesitate to contact our team by selecting “Talk to us online” and choosing the option “I have a query on my bill or invoice”.”

With our flexible contracts, we offer anything from 1 month and 6 months for broadband packages, then 12 months for fibre packages.

To ease communication, Home Telecom asks to nominate one person to act as the main contract holder. All this means is that we will write to and call one person regarding your account. Should you wish to change the name on the contract, we can organise an account takeover by simply calling our Customer Care Team on 01403 216137

Home Telecom works with more than half the UK’s letting and estate agents to provide tailor made packages, without the hassle. Whether your moving in or out, renting or buying our dedicated team are here to help. Usually at the state of exchanging contracts (sometimes earlier depending on the agent) when you provide your details to the agent, you authorised them to pass your details onto us so we can take some of the stress out of the moving process. We go to great lengths to protect the information we hold and restrict that information to what is required to supply you with a telephone line and Broadband.

Home Telecom is one of the only providers that specialises in the moving market. By getting most of our customers information early we are able to get things in place so they are as ready for when you move as possible. We also have our fast track service offering even more priority on the start date.

This is where real savings will be made. Unlike most of our competitors we have no minimum call charges or expensive call connection costs. You simply pay for the duration of the call at our special prices. With uncompromisingly transparent, per second billing (to 4 decimal places), you only pay for what you use. The majority of our competitors are rounding up their monthly telephone bills to 2 decimal places.

We promise to email you the monthly bill within five days of the start of the month and the direct debit will be collected around the middle of the calendar month. During this time our website has a special login section for you that allows you, not only to review your bill, but in fact gives you daily records of all calls made.

Home Telecom are part of the extremely successful Global 4 Communications who have built their success in the business market place throughout the UK by providing award winning telecommunication services and equipment with many household names as customers, Global 4 has a presence on nearly every UK high street. Some of its customers include; NHS, Londis, Budgens, BrightHouse, ITV and many more. Take a look around our website, you’ll see we really understand the telecoms industry and have a team of experts who are all passionate about telecoms.

If you have a standard router, then this is loaned to you for the term of the contract. If you move and take the services, you can take the router with you or if your move and stop the services, you can leave the router for the next occupiers.