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Did you know most common faults can be resolved through our support guides?
Click on the links below for step-by-step support

For an instant response

Our webchat service is available from 09:00am – 17:30pm on week days and 9:00am-13:00pm Saturdays / bank holidays

Thinking of joining?

Call our team on 01403216131

FAQS

Q. I have forgotten my username.

If you have forgotten your username, do not worry, simply contact our team by selecting “Talk to us online” and choosing the option “I have a query on my bill or invoice” and we can get this information for you.

Q. Why is my first bill higher?

“Your first bill will be slightly higher, this is because we bill in arrears and therefore your first invoice will total to longer than a month, so your bill will be your “normal month” plus any additional days. A detailed view of this can be seen in your invoice by visiting “My account” and logging in with your unique username and password.

If you have still have some questions on this, please do not hesitate to contact our team by selecting “Talk to us online” and choosing the option “I have a query on my bill or invoice”.”

Q. How long is the minimum contract length for Broadband?

With our flexible contracts, we offer anything from 1 month and 6 months for broadband packages, then 12 months for fibre packages.

Q. Other people share my property, how will this work?

To ease communication, Home Telecom asks to nominate one person to act as the main contract holder. All this means is that we will write to and call one person regarding your account. Should you wish to change the name on the contract, we can organise an account takeover by simply calling our Customer Care Team on 01403 216137

Q. How did you get my details?

Home Telecom works with more than half the UK’s letting and estate agents to provide tailor made packages, without the hassle. Whether your moving in or out, renting or buying our dedicated team are here to help. Usually at the state of exchanging contracts (sometimes earlier depending on the agent) when you provide your details to the agent, you authorised them to pass your details onto us so we can take some of the stress out of the moving process. We go to great lengths to protect the information we hold and restrict that information to what is required to supply you with a telephone line and Broadband.

Q. How are you able to set up broadband faster than other providers?

Home Telecom is one of the only providers that specialises in the moving market. By getting most of our customers information early we are able to get things in place so they are as ready for when you move as possible. We also have our fast track service offering even more priority on the start date.

Q. How will my calls be charged?

This is where real savings will be made. Unlike most of our competitors we have no minimum call charges or expensive call connection costs. You simply pay for the duration of the call at our special prices. With uncompromisingly transparent, per second billing (to 4 decimal places), you only pay for what you use. The majority of our competitors are rounding up their monthly telephone bills to 2 decimal places.

Q. How will I receive my bill?

We promise to email you the monthly bill within five days of the start of the month and the direct debit will be collected around the middle of the calendar month. During this time our website has a special login section for you that allows you, not only to review your bill, but in fact gives you daily records of all calls made.

Q. Who are Home Telecom and Global4?

Home Telecom are part of the extremely successful Global 4 Communications who have built their success in the business market place throughout the UK by providing award winning telecommunication services and equipment with many household names as customers, Global 4 has a presence on nearly every UK high street. Some of its customers include; NHS, Londis, Budgens, BrightHouse, ITV and many more. Take a look around our website, you’ll see we really understand the telecoms industry and have a team of experts who are all passionate about telecoms.

Q. When I move out, what will happen to the router?

If you have a standard router, then this is loaned to you for the term of the contract. If you move and take the services, you can take the router with you or if your move and stop the services, you can leave the router for the next occupiers.

Billing Enquires

Opening Hours

Telephone 01403 216138

Monday to Thursday: 09:00 to 17:30

Friday: 09:00 to 17:00

FAQ

Q. How will my calls be charged?

This is where real savings will be made. Unlike most of our competitors we have no minimum call charges or expensive call connection costs. You simply pay for the duration of the call at our special prices. With uncompromisingly transparent, per second billing (to 4 decimal places), you only pay for what you use. The majority of our competitors are rounding up their monthly telephone bills to 2 decimal places.

Q. How will i receive my bill?

We promise to email you the monthly bill within five days of the start of the month and the direct debit will be collected around the middle of the calendar month. During this time our website has a special login section for you that allows you, not only to review your bill, but in fact gives you daily records of all calls made.

Payment

Opening Hours

Telephone 01302 513239

FAQ

Q. Who are Home Telecom and Global 4?

Home Telecom are part of the extremely successful Global 4 Communications who have built their success in the business market place throughout the UK by providing award winning telecommunication services and equipment with many household names as customers, Global 4 has a presence on nearly every UK high street. Some of its customers include; NHS, Londis, Budgens, BrightHouse, ITV and many more. Take a look around our website, you’ll see we really understand the telecoms industry and have a team of experts who are all passionate about telecoms.

Orders

Opening Hours

Telephone 01403 216135

Monday to Thursday: 09:00 to 17:30

Friday: 09:00 to 17:00

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Saturdays and Bank Holidays: 9am to 1pm

FAQ

Q. How will my calls be charged?

This is where real savings will be made. Unlike most of our competitors we have no minimum call charges or expensive call connection costs. You simply pay for the duration of the call at our special prices. With uncompromisingly transparent, per second billing (to 4 decimal places), you only pay for what you use. The majority of our competitors are rounding up their monthly telephone bills to 2 decimal places.

Q. When I move out, what happens to the router?

If you have a standard router, then this is loaned to you for the term of the contract. If you move and take the services, you can take the router with you or if your move and stop the services, you can leave the router for the next occupiers.

Technical Support

Opening Hours

Telephone 01403 216134

Monday to Friday: 09:00 to 20:00

Saturdays and Bank Holidays: 09:00 to 16:00

FAQ

Q. What happens if I have a fault?

Our dedicated broadband support team are here to help resolve any challenges or issues that you may have. Simply call 01403 216134 Monday to Friday from 9am to 8pm or Saturday from 9am to 4pm.

Sky Support

Opening Hours

Telephone 01403 216134

Monday to Thursday: 09:00 to 17:30

Friday: 09:00 to 17:00

Saturdays and Bank Holidays: 09:00 to 13:00

FAQ

Q. What happens if I have a fault?

Our dedicated broadband support team are here to help resolve any challenges or issues that you may have. Simply call 01403 216134 Monday to Thursday from 9am to 5:30pm and Friday 9am to 5:00pm, or Saturday from 9am to 1pm.