More than just a

SUPPORT

Swift and dependable support, exactly when you need it — that’s the SupportPLUS promise!

Join thousands of happy customers who rely on our affordable, 24/7, 100% UK-based customer service. With SupportPLUS, you get priority help, faster responses, and expert support around the clock, so you’re never left waiting when it matters most.

Adding SupportPlus to your existing package is quick and easy:

SupportPLUS protects you from having to pay for any additional engineering appointments and grants you access to our 24/7 customer support for only 75p a week!

1. SupportPlus has a fair use policy of 3 chargeable faults appointments, charges are per fault.
2. SupportPlus has a fair use of policy of 1 installation missed appointment fee.
3. SupportPlus is to be taken for a minimum of 12 months of rolling contract.
4. SupportPlus to be taken for the remainder of a fixed term contract if already in contract.
5. SupportPlus will only cover engineer charges once you have been through the diagnostic process with our team over the phone, on live chat or by email. This will help ensure that the fault is related to the network we supply. Engineer’s will only check for faults on the network we supply, they will not diagnose internal wiring problems, fix WiFi issues, home networks or third-party equipment.
6. SupportPlus does not cover 3rd party equipment.

Other services

My Account

Welcome to MyAccount, our user-friendly online billing service designed to provide you with seamless access to your current and past billing information whenever and wherever you need it.

Help and Support

Our dedicated teams are always here to provide unwavering support for any challenges you may encounter. Don’t hesitate to reach out to us via chat, or phone whenever you need assistance.

Make a Payment

Simply click below to access our convenient online payment system, granting you access to your current balance and enabling you to effortlessly submit a payment towards your account.