How do I check my

BROADBAND SPEED

In today’s fast-paced digital world, having a reliable and speedy internet connection is essential. Whether you’re streaming your favourite shows, working from home, or simply browsing the web, slow internet speeds can be frustrating. With our ultimate guide to how to check broadband speed, you can boost your internet experience and ensure you’re getting the most out of your connection.

Check broadband speed in just a few clicks!

We understand the importance of a fast and reliable internet connection. Whether you’re streaming, gaming, or working, knowing your broadband speed is key to ensuring a seamless online experience.

Regularly checking your broadband speed ensures you’re getting the performance you expect. By following these simple instructions, you’ll be well-prepared to tackle any problems and enjoy a better digital experience.

Download speed

The rate at which data transfers from the internet to your device. Important for streaming, downloading files, and browsing.

Upload speed

Your device sends data to the internet at a certain rate. Crucial for activities like video conferencing and uploading files.

Latency / Ping

The time taken for data to travel from your device to the server and back. Significant for online gaming and real-time activities.

Broadband speed trouble shooting tips

Low speed results

Try restarting your router or connecting directly via Ethernet. Contact your provider if the issue persists.

Inconsistent speed

Check for any background downloads or streaming on other devices that might be affecting your speed.

Check broadband speed at different times

Before making any changes, it’s crucial to know your starting point and whether this changes during the day depending on how many people are using it. Simply click the “Go” button, and within seconds, you’ll have your current download and upload speeds.

Optimise your setup

Sometimes, slow internet speeds can be attributed to your equipment or setup. Start by checking your modem and router. Ensure they are up to date and compatible with your internet plan. If they’re outdated, consider upgrading to newer models that support faster speeds. Additionally, check the placement of your router. It should be positioned in a central location, away from obstructions, to ensure maximum coverage.

Minimise Interference

Interference from other electronic devices can also impact your internet speed. Keep your router away from cordless phones, baby monitors, and other wireless devices that operate on similar frequencies. These devices can cause signal interference, leading to slower speeds. By minimising interference, you’ll optimise your internet connection and enjoy faster browsing and streaming.

Secure your network

Unwanted guests on your network can slow down your internet. Make sure you have set up password protection.

Consider contacting our support team

Whether you have a technical challenge with your broadband or need some support with your connection call 01403 216134 (Option 1). Alternatively, scroll down the page and book a call back at a time that suits you best.

Would you prefer to speak to us?

Book a phone call

Want to understand whether you can achieve better speeds or you need to move your broadband to a new address, speak to one of experts today.

Let our customer care advisers to reach out and discuss your broadband needs.

Need to speak with someone sooner? No problem!
Call our team on 01403 216133.

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Did you hear you can get a whole month of broadband for FREE?

Thank you for your trust in our expertise!
As a token of appreciation, we’re thrilled to offer you one month of complimentary broadband on us! Simply set up your broadband with us, and for each additional service you add— energy packages, SIMs, or entertainment—you’ll receive an extra month of internet connection for FREE.
Enjoy the perks, and thank you for choosing us!