Behind
HOME TELECOM

Here at Home Telecom, we’re customer service first. We pride ourselves on offering all of the U.K’s big broadband suppliers, and our ‘Excellent’ rated customer service shows our commitment and success.

“To win the market place, you must first win the work place!

-DOUGLAS R. CONANT

Our pride and joy

Industry recognised

Our awards are important to us not only because they enhance our credibility and validate our commitment to excellence in the industry but also they boosts team morale by recognise the hard work and dedication of our employees.

UK Fibre awards, Home Telecom as highly commended.

“Excellent” rated

We love to showcase our excellent ratings whenever possible and share how our customers truly feel about us. We also value their testimonials as a two-way communication channel from which we can learn and grow further.

ISO Accredited

Our ISO certifications are accreditations we are really proud of. Not only because it is testimony to the hard work and care that our teams consistently deliver, but more importantly it proves to our thousands of customers that we know how to protect all of the valuable information that we hold about them.

You don’t have to have ISO accreditation to sell broadband but we see it as another reason for customers to believe and trust us to look after them.

Our journey so far

Initially excelling as a broadband specialist, we know there is so much more to the home-move market than what is currently offered. Moving involves endless tasks, from packing to setting up a new home under tight deadlines. We saw an opportunity to use our expertise to ease this transition and connect tenants to the best utility providers for their needs.

For fourteen years, we’ve delivered superfast, reliable broadband with exceptional customer service. We keep call waiting times low so you always reach a human because we want to speak with you. Partnering with the UK’s leading tenant agencies, we manage over 80,000 customers who trust us with their home comfort. Their loyalty drives us to expand and help more people.

Working with major suppliers like TalkTalk, Virgin, and Sky, we make switching utilities quick and effortless, whether you’re a tenant moving in or a homeowner seeking the best deal. Let us help you, with no hidden fees, no waiting around, and no long hold times.

Meet our founder, Nigel

Having worked in the telecoms industry for over three decades, I am incredibly proud to lead the team at Home Telecom, and the single most important element at the heart of our business remains the same, our customers and the service we provide them.

Call me old school, but this means actually talking to our customers, that’s why you will always find a telephone number on every piece of communication we send. Over the years the internet and the way we use it has changed and evolved, and we have had to move with the times. Customers have more choice than ever before, and we acknowledge that not everyone understands as much as we do – which is where we want to help and advise. We know that everyone wants to get the most cost efficient service, but most importantly, when something goes wrong customers want to speak to someone who is able to fix their problem.

As the preferred supplier for over 4,000 lettings and estate agents across the UK we are the recommended choice for tenants, students, landlords and homeowners alike, all wanting the same from a broadband provider; exceptional quality product, UK based customer support and a guaranteed premium service.

I look forward to you joining us soon!

Nigel

Some of the unsung heroes

Jane Crane

Home Telecom

Loyalty and Retentions Manager

I look after:

√ Customer loyalty

√ Account reviews

√ Home move support and re-connection

√ Liaising with business partners

Meet Jane…

Jane has been rocking the customer experience role for 2 years, after switching from a banking management background. Her favourite food is a roast dinner, and she can’t get enough of Virgin Mojitos. She shares her home with a cat named Jamie and helps out at the Cats Protection, occasionally volunteering at St Barnabas Hospice. Jane’s motivation at work comes from a sense of achievement and happiness in her role. She’s known for giving out sweets and doughnuts, and for sticking to facts over emotions. She takes pride in encouraging her team to embrace change as the business grows, motivating them to adapt positively and enjoy it. The best part of her job? The amazing people she gets to work with. Outside of work, Jane loves swimming, reading, and is currently pursuing a degree in History at the Open University. She also enjoys spending time with her family and visiting museums. She describes herself as honest and always up for a giggle. At her desk, you’ll find a plant named Jem and about 30 adopted yellow (artificial) chicks from colleagues.

Luke Macgregor

Home Telecom

Sales Manager

I look after:

√ Sales performance

√ Liaising with business partners

√ Enhancing product packages

√ Training and mentoring

Laura Matthews

Home Telecom

Marketing Manager

I look after:

√ Marketing strategies

√ Online presence and brand management

√ Customer and company communications

√ Marketing campaigns

Gemma Cooper

Home Telecom

Sales Manager

I look after:

√ Customer utility management

√ Upgrading customers with latest technology

√ Sales team training

√ Company compliance

Meet Gemma…

Gemma has been mastering the telesales world at the company for over 7 years, with a stint in account management too—a significant diversion from her qualification and passion in American Studies. She has no regrets, as she now absolutely loves her job and working alongside her team of about 10 fantastic people. Her greatest joy is nurturing her team, seeing them grow and reach their full potential. Outside of work, Gemma always keeps busy, either looking after the family and kids, pet cat Squidge or searching for the next exciting holiday destination. Although family is always the priority, a properly done roast dinner paired with a cold glass of Sauvignon Blanc comes a close second. The best word to describe Gemma is motivated! She always strives for more and you can definately count on her. Beneath the hard exterior of a businesswoman, she is a compassionate person who truly cares about everyone in the office. This extends to her commitment to helping less fortunate children through UNICEF. If you’re searching for her in the office, just look for bottles of Coca Cola Zero and a messy-looking notepad.

Charles Bradbeer

Home Telecom

Customer Services Team Leader

I look after:

√ Customer calls

√ Broadband routers dispatching

√ Hardware supply logistics

√ Team delegation

Meet Charles…

Charles has been with us for three years, climbing the ranks from technical support agent to team leader extraordinaire. He’s not just proud of his team’s growth; he’s practically glowing. Under his watch, they’ve sprouted a whole new department dedicated to solving customer queries about hardware connections and broadband speeds. Charles is also our go-to guy for maintaining stellar relationships with the dispatch companies handling our router supplies. His multitasking skills are legendary—picture seven team members vying for his attention at once, and he’s juggling it all like a pro. To Charles, Home Telecom is one big family. We stick together through thick and thin, always keeping the atmosphere positive and filled with laughter. When he’s not busy untangling routers or giving cable-plugging tutorials, you’ll find Charles in his garden, with his trusty pug assistant, Bee, or whipping up some spicy Mexican dishes. Ay ay ay! Need to find Charles in the office? Just look for the desk adorned with Coca-Cola and mints—a combo he learned the hard way not to mix as a kid.

Sasha Barnett

Home Telecom

Chief Sales Offices CSO

I look after:

√ Driving sales performance

√ Business relationships

√ Sales targeting

√ Onboarding new suppliers

Meet Sasha…

Sasha is the heartbeat of Home Telecom, and she knows every nook and cranny of the business. Having worked in every single department, she understands the daily grind, demands, and challenges like no one else. This experience has shaped her into the excelling professional and the face of the company that she is today. Energetic and enthusiastic, Sasha’s presence is felt from her loud “Good morning, everybody!” to her occasional funny comments in the work chat. She always sets a positive tone, making everyone smile and feel welcome. Her ambition to grow the company and reach out to more customers has made a significant impact over the past decade, helping Home Telecom become a market leader. Even when asked what she loves most about her job, Sasha’s business mind doesn’t switch off. She cheerfully exclaims, “Who doesn’t love broadband! My team and I offer a streamline support for the tenancy market by offering full utilities in just one phone call.” At the end of the day, when she finally closes the laptop down, she transforms back into just Sasha, A mum of a 2 year old boy, who enjoys a BBQ with friends and family with a large glass of Whispering Angel.

Tanya Colville

Home Telecom

People & Culture Manager

I look after:

√ Employee relations

√ Performance management

√ Training and development

√ Payroll and benefits

Are you ready for the next chapter?

Why not take a moment to explore our career opportunities, to see the diverse range of talents and skills we’re currently recruiting for.

We are always thrilled to hear from individuals who are eager to become part of our family and unleash their hidden potential. Whether you’re a seasoned professional or just starting out, we believe in nurturing talent and providing opportunities for growth and development.

Join us, and let’s embark on a journey together to achieve great things!

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Our values shape our purpose…

We take pride in being one of the very few companies that allow company values to be chosen from within its team, rather than the other way around. We believe in the power of CONNECTION; we understand that greatness is achieved together. Every individual should be STRIVING FOR MORE , and we’re committed to supporting, encouraging, and nurturing that hunger for growth. When it’s time for you to MOVE forward, we’ll MOVE with you, as you conquer new heights in your career and professional development.
The best part? At the end of the day, after all the HARD WORK is done, it’s time to let our hair down and CELEBRATE our achievements together. Whether it’s company events, outings, summer BBQs, or the occasional Friday after-work drinks, we’re all in, because teamwork extends beyond the boundaries of the office.

We consistently collaborate with both small and large partners to ensure our packages are the best available. Whether we’re negotiating affordable coverage in your area or partnering with providers like Openreach and MS3 to lay the groundwork, we never stand still. You will often recognise some of the major brands listed in our broadband, energy or SIM packages. These brands trust us to deliver their products to you, acknowledging the added value we offer that they can’t provide themselves.

From bundling all the essential utilities you need in your property to our outstanding customer care team, who can be reached in 90 seconds or less, we are successful because we truly care.