Making Broadband Accessible for everyone

At Home Telecom, our mission revolves around ensuring that all our customers, including those who might be considered vulnerable due to various circumstances, can access and maximize the benefits of our services.

We are deeply committed to making broadband accessibility an inclusive reality for everyone, especially individuals facing challenges such as disabilities, be they physical or cognitive. 

If you’d like to know more about the support we offer, select one of the following options:


Understanding the unique needs of our diverse customer base, we have taken proactive measures to provide comprehensive support for those requiring extra assistance. If you or someone you know is navigating life with a disability, we’re here to offer specialized aid across multiple fronts to ensure seamless access to our services.

For individuals with visual impairments, we’ve tailored our services to optimize usability and accessibility. Whether it’s through screen reader compatibility or other assistive technologies, our aim is to facilitate an experience that’s fully inclusive.

Similarly, for those with hearing impairments, we’ve implemented various solutions to guarantee ease of access. From text relay services to support for British Sign Language, our customer service is well-equipped to assist, ensuring that communication barriers are minimized.

Cognitive differences should never hinder one’s ability to benefit from our services. That’s why we’ve invested resources in creating user-friendly interfaces that accommodate diverse cognitive needs. It’s our goal to make navigating our services intuitive and straightforward for all users.

Physical mobility limitations can present unique challenges in using technology. To address this, we’ve developed adaptations and features that cater to individuals facing mobility challenges. Our services are designed to be accessible via different devices and interfaces, ensuring convenience for all.

Understanding the importance of providing support for mental health conditions, we recognize the significance of creating an environment that’s accommodating and considerate. Whether it’s through easy-to-read materials or specialized customer care, we aim to make the experience as stress-free as possible for individuals dealing with such challenges.

When it comes to interacting with our customer service, we prioritize empathy, understanding, and efficiency. Our representatives are trained to assist individuals who may be experiencing difficulties, ensuring that they receive the necessary support and guidance.

Collaborating closely with our partners, we continuously strive to enhance our provisions, making them more robust and accommodating. We’re committed to learning and growing, to better serve all our customers, including those with disabilities.

Maintaining strict adherence to data protection regulations, we handle sensitive information about customer vulnerability or health conditions with the utmost confidentiality. Our priority is to create a safe and secure environment for all our customers, fostering trust and assurance in our services.

In summary, our overarching aim at Home Telecom is to foster an environment where every customer, regardless of their abilities or challenges they may face, feels valued, supported, and empowered. We’re dedicated to continually improving and expanding our services to ensure inclusivity and accessibility for all.