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COUNCIL TAX AND WATER

ADSL: ADSL stands for Asymmetric Digital Subscriber Line and is the most commonly available type of broadband, delivered through the copper wires of your phone line. ADSL has a national average download speed of 11mbps and runs off the BT Openreach network. Available to around 94% of the UK. Includes a landline service.

FTTC: Fibre-To-The-Cabinet broadband is delivered via clusters of fibre optic cables (each one thinner that a human hair) and speeds are faster than ADSL. FTTC has a national average download speed of 35mbps/63mbps dependent on package. This runs off the BT Openreach network. Includes a landline service. Available to around 94% of the UK.

FTTP: Fibre-To-The-Property broadband, as the name suggests, involves fibre optic cables running directly to your home. It is faster than Fibre-To-The-Cabinet but currently only constitutes a minority of broadband connections. FTTP services can offer speeds of up to 1,000mbps. No landline service. Fibre provided directly into the property not using the copper line, this ensures the speed into your property with little to no variance (speed can fluctuate dependent on router location, etc).

Dependent on package selected. We offer from 1 month rolling contracts all the way to 24 months. We always recommend selecting the contract length that parallels with your tenancy agreement.

We provide flexible contract options to cater to our customers’ diverse needs. For broadband packages, we offer flexible terms ranging from 1 month to 6 months, allowing customers to choose the duration that best suits them. For those opting for our high-speed fibre packages, we offer a standard 12-month contract, ensuring a stable and reliable internet connection throughout the entire year.

To make communication easier, we kindly request that you nominate one person as the main contract holder for your Home Telecom account. This simply means that we will direct all written correspondence and phone calls to the designated individual. If you ever wish to change the account holder, it’s a hassle-free process. Just give our Customer Care Team a call at 01403 216137, and we’ll gladly assist you in organising an account takeover.

Home Telecom is one of the only providers that specialises in the moving market. By obtaining most of our customers’ information in advance, we proactively prepare all the necessary arrangements, ensuring a seamless transition when you move. Our Priority Booking service takes it a step further, offering even greater priority on the start date, so you can enjoy a smooth and hassle-free setup.

Selecting a broadband package with us is hassle-free, as we take care of contacting your current provider on your behalf. We will provide you with a switching date, typically within two weeks, unless of course you would prefer a later date. Your Home Telecom router will then be sent to you via post, and we’ll notify you when your broadband is activated. If an engineer installation is required, you will be notified accordingly.