Get in touch with our teams

There is nothing more annoying than having a problem with a service and it taking a long time to speak to someone to start fixing the problem. With our customer service teams all based in the UK we aim to get your issue resolved as quickly as possible keeping our call wait times short to ensure you speak to a human being who can help fast.

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Our customers rate us ‘Excellent’

Since 2011, we have established a strong presence and take great pride in our remarkable Trustpilot rating of 4.6*. This ‘excellent’ rating puts us as one of the industry’s highest.

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100% of our staff are UK based  

Our Welcome Team operates from the United Kingdom, ensuring that you can connect with a live human representative in less than three minutes.

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All of your services, under one roof

From broadband to energy, council tax to water, you can conveniently arrange and manage all your essential services in a single place, and manage them under one roof.

Contact a member of our team

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Welcome Team

Our team dedicated to welcoming you to Home Telecom, managing your install and set up from the moment your order with us, until you go live.

01403 216131

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Technical Support

Whether you have a technical challenge or need some support with your router – our team of experts are ready to help you.

01403 216133
(Option 1)

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Service Upgrades

Want to understand whether you can achieve better speeds or you need to move your broadband to a new address, this team is ready to help you.

01403 216133
(Option 1,2,2)

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Customer Care

Our care team is there to deal with anything you need help with as a customer. If you have a question about your bill or want to know more about our other services, give them a shout, they really do care.

01403 216133 
(Option 1,3,3)

For an instant response, speak to our team directly.

Our Webchat service is available from 9.00am till 5.30pm on weekdays and 9.00am till 1.00pm Saturdays and Bank Holidays.

Web Chat is the quickest way to speak to one of our representatives but if you would rather pick up the telephone all of our telephone numbers are detailed above and we have a team of people ready to help.

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Our Opening Hours


9.00am – 5.30pm


9.00am – 5.30pm


9.00am – 5.30pm


9.00am – 5.30pm


9.00am – 5.00pm


9.00am – 1.00pm

Over 80,000+ customers already trust us.

What truly distinguishes us from other providers is our unparalleled service levels. At the end of the day, our genuine care is what sets us apart.

Ready to get started? Contact us today.