Not your average
HOME BROADBAND

FTTP: Fibre-To-The-Property, is the future of broadband, as the name suggests, it involves fibre optic cables running directly to your home. It is faster than Fibre-To-The-Cabinet but currently only constitutes a minority of broadband connections. It is being rolled out nationwide as FTTP services can offer speeds of up to 3,000mbps. without the need for a landline. Fibre provided directly into the property does not use old, traditional copper cables, this ensures the speed into your property have little to no variance giving you superior reliability.

FTTC: Fibre-To-The-Cabinet broadband is delivered via clusters of fibre optic cables (each one thinner that a human hair) and speeds are faster than ADSL. FTTC has a national average download speed of 35mbps/63mbps dependent on package. This runs off the BT Openreach network. Includes a landline service. Available to around 94% of the UK.

ADSL: ADSL stands for Asymmetric Digital Subscriber Line and is the most commonly available type of broadband, delivered through the copper wires of your phone line. ADSL has a national average download speed of 11mbps and runs off the BT Openreach network. Available to around 94% of the UK. Requires a landline service.

 Once a package is chosen, our orders team will confirm your go live date with Openreach, followed by some communication to yourself in the next few days. You will be informed a day and rough time of installation, as well as receiving your router the working day before installation takes place.

We will also inform you if you or someone over the age of 18 will need to be present in the home for your installation

Selecting a broadband package with us is hassle-free, as we take care of contacting your current provider on your behalf. We will provide you with a switching date, typically within two weeks, unless of course you would prefer a later date. Your Home Telecom router will then be sent to you via post, and we’ll notify you when your broadband is activated. If an engineer installation is required, you will be notified accordingly.

Dependent on package selected. We offer from 1 month rolling contracts all the way to 24 months. We always recommend selecting the contract length that parallels with your tenancy agreement.

We provide flexible contract options to cater to our customers’ diverse needs. For broadband packages, we offer flexible terms ranging from 1 month to 6 months, allowing customers to choose the duration that best suits them. For those opting for our high-speed fibre packages, we offer a standard 12-month contract, ensuring a stable and reliable internet connection throughout the entire year.

To make communication easier, we kindly request that you nominate one person as the main contract holder for your Home Telecom account. This simply means that we will direct all written correspondence and phone calls to the designated individual. If you ever wish to change the account holder, it’s a hassle-free process. Just give our Customer Care Team a call at 01403 216137, and we’ll gladly assist you in organising an account takeover.

Home Telecom is one of the only providers that specialises in the moving market. By obtaining most of our customers’ information in advance, we proactively prepare all the necessary arrangements, ensuring a seamless transition when you move. Our Priority Booking service takes it a step further, offering even greater priority on the start date, so you can enjoy a smooth and hassle-free setup.

Whether you’re a new customer joining Home Telecom or an existing customer relocating, we are committed to getting your broadband service up and running within a two-week timeframe. If you’re upgrading your broadband type, such as switching from copper broadband to superfast fibre, the activation process should still take approximately two weeks.

To stay updated on the progress of your broadband activation, you can easily reach out to our team via live chat. They will be more than happy to assist you an provide the necessary information to keep you informed throughout the process.