WELCOME
Former Gigabit customer
We’re very excited you’ve joined us and want you to know we’re here to help!
You’re in safe hands with us.
SupportPLUS
Support that NEVER SLEEPS
- 24/7 customer technical support
- no engineering charges*
- only £3 per month
Former Gigabit Networks customers FAQ
Why am I transferring to Home Telecom?
Gigabit Networks have chosen us to look after and provide ongoing care to their valued residential customers. As a leading and trusted provider, we are proud to be awarded 4.5* ‘excellent’ rating on TrustPilot based on over 14,000 reviews, which makes us one of the highest in the industry.
Do I need to do anything as part of the change?
No, just sit back and relax, we will do all the heavy lifting and you can continue to enjoy your current broadband supply, package and price knowing this will stay the same.
What if I don’t want to transfer?
Why wouldn’t you want to join us? We are fully UK based with 4.5 stars on TrustPilot and rated ‘excellent’. We are also ISO9001 and ISO21007 accredited, giving you peace of mind you are in safe hands with us.
What if I don’t want to transfer?
Why not join us? We’re a fully UK-based company with a 4.5-star TrustPilot rating and an ‘Excellent’ review score. Plus, with ISO9001 and ISO21007 accreditations, you can rest assured you’re in safe hands.
What happens to my payments?
Your package price will remain the same, and starting from 1st July 2024, “Home Telecom” will appear on your bank statement. While we aim to keep changes minimal, your billing and payment collection date may vary slightly.
Speak to us
Do you have any questions?
Although we always aim to make your transition seamless, we understand that as a former Gigabit Networks customer you might need reassurance that you are in safe hands. Whether you have queries regarding your current account, questions about your transfer to us, or wish to explore the packages we can offer, our customer care team is always here to help!
Customer care team
Open Hours:
Monday to Thursday: 9am – 5.30pm | Friday: 9am – 5pm | Saturday: 9am – 1pm
Call us: 01403 216133
E-mail us: customer.care@hometelecom.co.uk
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What truly distinguishes us from other providers is our unparalleled service levels. At the end of the day, our genuine care is what sets us apart.