Former Cuckoo customer
WELCOME

We’re very excited you’ve joined us and want you to know we’re here to help!
You’re in safe hands with us.

SupportPlus

Support that NEVER SLEEPS

24/7 customer technical support

no engineering charges

only £3 per month

find out more

Frequently asked questions

Why am I transferring to Home Telecom?

Cuckoo have chosen us to look after and provide ongoing care to their valued residential customers. As a leading and trusted provider, we are proud to be awarded 4.5* ‘excellent’ rating on Trustpilot based on over 11,000 reviews, which makes us one of the highest in the industry.

When am I transferring?

We will start managing your service effective from 1st April 2024.

We are the only provider to offer 24/7 365 days a year technical support to our customers we know your broadband isn’t 9-5! Our SupportPlus gives you peace of mind that if you ever do need support day or night, we’ve got you covered for just £3 per month and we’ll even take care of any engineer fees! Call 01403 216133 (option 1,2,2)

Do I need to do anything as part of the change?

No, just sit back and relax, we will do all the heavy lifting and you can continue to enjoy your current broadband supply, package and price knowing this will stay the same.

What if I don’t want to transfer?

Why wouldn’t you want to join us? We are fully UK based with 4.5 stars on TrustPilot and rated ‘excellent’. We are also ISO9001 and ISO21007 accredited, giving you peace of mind you are in safe hands with us.

What if I have an outstanding issue with Cuckoo?

We will do our upmost to resolve any outstanding queries you may have, so please get in touch. Our live chat response time is 4 seconds, with a real human!

What happens to my payments?

Your package price will stay the same and from 1 ^st April 2024 the name that appears on your bank statement will be Home Telecom. We aim to keep all changes to a minimum although your billing and payment collection date may slightly differ from usual.

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Do you have any questions?

Although we always aim to make your transition seamless, we understand that you might need reassurance that you are in safe hands. Whether you have queries regarding your current account, questions about your transfer to us, or wish to explore the packages we can offer, our customer care team is always here to help!