WELCOME
Former Cuckoo customer
We’re very excited you’ve joined us and want you to know we’re here to help!
You’re in safe hands with us.
SupportPLUS
Support that NEVER SLEEPS
- 24/7 customer technical support
- no engineering charges*
- only £3 per month
Speak to us
Do you have any questions?
Although we always aim to make your transition seamless, we understand that as a former Cuckoo customer you might need reassurance that you are in safe hands. Whether you have queries regarding your current account, questions about your transfer to us, or wish to explore the packages we can offer, our customer care team is always here to help!
Customer care team
Open Hours:
Monday to Thursday: 9am – 5.30pm | Friday: 9am – 5pm | Saturday: 9am – 1pm
Call us: 01403 216133
E-mail us: customer.care@hometelecom.co.uk
Former Cuckoo customers FAQ
Why am I transferring to Home Telecom?
Cuckoo have chosen us to look after and provide ongoing care to their valued residential customers. As a leading and trusted provider, we are proud to be awarded 4.5* ‘excellent’ rating on TrustPilot based on over 14,000 reviews, which makes us one of the highest in the industry.
When am I transferring?
We will start managing your service effective from 1st April 2024.
Home Telecom is the only provider to offer 24/7 365 days a year technical support to our customers we know your broadband isn’t 9-5! Our SupportPlus gives you peace of mind that if you ever do need support day or night, we’ve got you covered for just £3 per month and we’ll even take care of any engineer fees! Call 01403 216133 (option 1,2,2)
Do I need to do anything as part of the change?
No, just sit back and relax, we will do all the heavy lifting and you can continue to enjoy your current broadband supply, package and price knowing this will stay the same.
What if I don’t want to transfer?
Why not join us? We’re a fully UK-based company with a 4.5-star TrustPilot rating and an ‘Excellent’ review score. Plus, with ISO9001 and ISO21007 accreditations, you can rest assured you’re in safe hands.
I have an outstanding issue with Cuckoo
We will do our upmost to resolve any outstanding queries you may have, so please get in touch. Our live chat response time is 4 seconds, with a real human!
What happens to my payments?
Your package price will remain the same, and starting from 1st April 2024, “Home Telecom” will appear on your bank statement. While we aim to keep changes minimal, your billing and payment collection date may vary slightly.
We're UK's leading broadband and utility specialists?
Don't just take our word for it...Trust our customers!
What truly distinguishes us from other providers is our unparalleled service levels. At the end of the day, our genuine care is what sets us apart.