2023 Christmas Hours


There is nothing more annoying than having a problem with a service and it taking a long time to speak to someone to start fixing the problem.

We won’t let you down over Christmas, we have out of hours support so you. If you have our Enhanced Care Package you have 24/7 access to technical support.





Our Opening Hours



Friday 22nd


9.00am – 5.30pm



Saturday 23rd


9.00am – 1.00pm



Christmas Day


Closed



Boxing Day


Closed



Wednesday 27th


8.45am – 3.30pm



Thursday 28th


8.45am – 3.30pm



Friday 29th


8.45am – 3.30pm



Saturday 30th


9.00am – 5.30pm



Monday 1st January


Closed



Tuesday 2nd January


Back to Normal






Welcome Team


Our team dedicated to welcoming you to Home Telecom, managing your install and set up from the moment your order with us, until you go live.


01403 216131


sales@hometelecom.co.uk





Technical Support


Whether you have a technical challenge or need some support with your router – our team of experts are ready to help you.


01403 216134
(Option 1)


broadbandsupport@hometelecom.co.uk





Service Upgrades


Want to understand whether you can achieve better speeds or you need to move your broadband to a new address, this team is ready to help you.


01403 216133
(Option 1,2,2)


customer.care@hometelecom.co.uk





Customer Care


Our care team is there to deal with anything you need help with as a customer. If you have a question about your bill or want to know more about our other services, give them a shout, they really do care.


01403 216133 
(Option 1,3,3)

customer.care@hometelecom.co.uk




For an instant response, speak to our team directly.


Our Webchat service is available from 9.00am till 5.30pm on weekdays and 9.00am till 1.00pm Saturdays and Bank Holidays.

Web Chat is the quickest way to speak to one of our representatives but if you would rather pick up the telephone all of our telephone numbers are detailed above and we have a team of people ready to help.







Ready to get started? Contact us today.




Let’s get you started…



Moving can be stressful. Let us handle the ‘heavy lifting’, so you’re LIVE when you arrive.


Specialist Tenant Broadband


Our broadband deals are designed with your tenancy in mind, from matching your contract length to your tenancy agreement, and arranging installation dates, we got you covered! We guarantee:



 Flexible
contracts to match your tenancy agreement


 National
postcode checker, covering 100% of UK


 
No planned price increases until 2025


 Contracts starting from just 6 months


 If your moving plans fall through, we will arrange a new installation at your new address


Set up all your utilities in one go


Simplify your moving process by arranging everything with our home move service. We can set up your:


 Water
and Council Tax


 Energy


Entertainment


Sit back, relax, and let us bring the magic of streaming movies and bingeing box sets to you.

We ensure:


 A
hassle free Sky Entertainment installation process



Make you house a happy home with BUFFER-FREE broadband



Broadband


Our broadband packages allow everyone in your household to enjoy a fast reliable connection, at the same time.

Letting you do more of the things you love, without the hassle of dropouts, buffering or slow connection. We offer:



Flexible contracts


ISO certified


National postcode checker


100% UK based support


 Available 24/7 customer care


 Optional priority installation


Entertainment


Sit back, relax, and let us bring the magic of entertainment directly to your home. We provide:


A hassle free Sky Entertainment
installation process


Setting up all your utilities in one go


Just moved in or looking to switch providers? Let us do your homework for you. We can set up:


Water and council tax


Energy






Making your move easier, with Council Tax and Water setup.



Take one more thing off your list. As part of our free concierge service, we

are trusted by lettings agents and tenants alike to get stuff done. It is:



 
Completely FREE of charge


 
Quick and easy


 
Less than 5 minutes to set up


 
Stress free



Would you prefer to speak to us?


Book a call with one of our specialist and set up your service in no time.
Just choose a time that suits you best and leave the rest to us!






Don’t waste your energy – let us arrange it for you.



As part of our promise to make home moving easy, let us take another task off your list and

arrange your gas and electricity for you. It is:



 Completely FREE to set-up


 Quick and easy


 Hassle-free


 Smart meter included


 Connect to the best energy providers


We offer the best Fixed and Variable tariffs for your property





Would you prefer to speak to us?


Book a call with one of our specialist and set up your service in no time.
Just choose a time that suits you best and leave the rest to us!






Ensure you stay connected anywhere.



Not only can we offer you amazing Home Broadband, we can also keep you online

when you’re on the move. We offer:



 A range of bundles that suit you


 Quick
and easy network transfer


 Retain
your current mobile number and device


 No
extra upfront cost


 Packages
starting as little as £10.99 per month



Would you prefer to speak to us?


Book a call with one of our specialist and set up your service in no time.
Just choose a time that suits you best and leave the rest to us!






Discover a new world of entertainment with Sky Q.



Immerse yourself in a realm of entertainment through our captivating Sky packages.

Entertainment at your fingertips:



 
Up to 350 hours of TV storage


 
All your apps side by side in one menu


 
Voice control function


 FREE Netflix account


 B
lockbuster movies premiers before anywhere else



Would you prefer to speak to us?


Book a call with one of our specialist and set up your service in no time.
Just choose a time that suits you best and leave the rest to us!