2023 Christmas Hours
There is nothing more annoying than having a problem with a service and it taking a long time to speak to someone to start fixing the problem.
We won’t let you down over Christmas, we have out of hours support so you. If you have our Enhanced Care Package you have 24/7 access to technical support.
Our Opening Hours
Friday 22nd
9.00am – 5.30pm
Saturday 23rd
9.00am – 1.00pm
Christmas Day
Closed
Boxing Day
Closed
Wednesday 27th
8.45am – 3.30pm
Thursday 28th
8.45am – 3.30pm
Friday 29th
8.45am – 3.30pm
Saturday 30th
9.00am – 5.30pm
Monday 1st January
Closed
Tuesday 2nd January
Back to Normal
Welcome Team
Our team dedicated to welcoming you to Home Telecom, managing your install and set up from the moment your order with us, until you go live.
01403 216131
sales@hometelecom.co.uk
Technical Support
Whether you have a technical challenge or need some support with your router – our team of experts are ready to help you.
01403 216134
(Option 1)
broadbandsupport@hometelecom.co.uk
Service Upgrades
Want to understand whether you can achieve better speeds or you need to move your broadband to a new address, this team is ready to help you.
01403 216133
(Option 1,2,2)
customer.care@hometelecom.co.uk
Customer Care
Our care team is there to deal with anything you need help with as a customer. If you have a question about your bill or want to know more about our other services, give them a shout, they really do care.
01403 216133
(Option 1,3,3)
customer.care@hometelecom.co.uk
For an instant response, speak to our team directly.
Our Webchat service is available from 9.00am till 5.30pm on weekdays and 9.00am till 1.00pm Saturdays and Bank Holidays.
Web Chat is the quickest way to speak to one of our representatives but if you would rather pick up the telephone all of our telephone numbers are detailed above and we have a team of people ready to help.
Ready to get started? Contact us today.
Let’s get you started…
Moving can be stressful. Let us handle the ‘heavy lifting’, so you’re LIVE when you arrive.
Specialist Tenant Broadband
Our broadband deals are designed with your tenancy in mind, from matching your contract length to your tenancy agreement, and arranging installation dates, we got you covered! We guarantee:
√ Flexible contracts to match your tenancy agreement
√ National postcode checker, covering 100% of UK
√ No planned price increases until 2025
√ Contracts starting from just 6 months
√ If your moving plans fall through, we will arrange a new installation at your new address
Set up all your utilities in one go
Simplify your moving process by arranging everything with our home move service. We can set up your:
√ Water and Council Tax
√ Energy
Entertainment
Sit back, relax, and let us bring the magic of streaming movies and bingeing box sets to you.
We ensure:
√ A hassle free Sky Entertainment installation process
