2023 Christmas Hours

There is nothing more annoying than having a problem with a service and it taking a long time to speak to someone to start fixing the problem.

We won’t let you down over Christmas, we have out of hours support so you. If you have our Enhanced Care Package you have 24/7 access to technical support.

Our Opening Hours

Friday 22nd

9.00am – 5.30pm

Saturday 23rd

9.00am – 1.00pm

Christmas Day

Closed

Boxing Day

Closed

Wednesday 27th

8.45am – 3.30pm

Thursday 28th

8.45am – 3.30pm

Friday 29th

8.45am – 3.30pm

Saturday 30th

9.00am – 5.30pm

Monday 1st January

Closed

Tuesday 2nd January

Back to Normal

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Welcome Team

Our team dedicated to welcoming you to Home Telecom, managing your install and set up from the moment your order with us, until you go live.

01403 216131

sales@hometelecom.co.uk

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Technical Support

Whether you have a technical challenge or need some support with your router – our team of experts are ready to help you.


01403 216134
(Option 1)

broadbandsupport@hometelecom.co.uk

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Service Upgrades

Want to understand whether you can achieve better speeds or you need to move your broadband to a new address, this team is ready to help you.

01403 216133
(Option 1,2,2)

customer.care@hometelecom.co.uk

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Customer Care

Our care team is there to deal with anything you need help with as a customer. If you have a question about your bill or want to know more about our other services, give them a shout, they really do care.

01403 216133 
(Option 1,3,3)
customer.care@hometelecom.co.uk

For an instant response, speak to our team directly.

Our Webchat service is available from 9.00am till 5.30pm on weekdays and 9.00am till 1.00pm Saturdays and Bank Holidays.

Web Chat is the quickest way to speak to one of our representatives but if you would rather pick up the telephone all of our telephone numbers are detailed above and we have a team of people ready to help.

Home Telecoms Live Chat image

Ready to get started? Contact us today.

Let’s get you started…

Moving can be stressful. Let us handle the ‘heavy lifting’, so you’re LIVE when you arrive.

Specialist Tenant Broadband

Our broadband deals are designed with your tenancy in mind, from matching your contract length to your tenancy agreement, and arranging installation dates, we got you covered! We guarantee:

 Flexible contracts to match your tenancy agreement

 National postcode checker, covering 100% of UK

  No planned price increases until 2025

 Contracts starting from just 6 months

 If your moving plans fall through, we will arrange a new installation at your new address

Set up all your utilities in one go

Simplify your moving process by arranging everything with our home move service. We can set up your:

 Water and Council Tax

 Energy

Entertainment

Sit back, relax, and let us bring the magic of streaming movies and bingeing box sets to you.
We ensure:

 A hassle free Sky Entertainment installation process

Make you house a happy home with BUFFER-FREE broadband

Broadband

Our broadband packages allow everyone in your household to enjoy a fast reliable connection, at the same time.
Letting you do more of the things you love, without the hassle of dropouts, buffering or slow connection. We offer:

Flexible contracts

ISO certified

National postcode checker

100% UK based support

 Available 24/7 customer care

 Optional priority installation

Entertainment

Sit back, relax, and let us bring the magic of entertainment directly to your home. We provide:

A hassle free Sky Entertainment installation process

Setting up all your utilities in one go

Just moved in or looking to switch providers? Let us do your homework for you. We can set up:

Water and council tax

Energy

Dog with glasses behind a laptop

Making your move easier, with Council Tax and Water setup.

Take one more thing off your list. As part of our free concierge service, we
are trusted by lettings agents and tenants alike to get stuff done. It is:

  Completely FREE of charge

  Quick and easy

  Less than 5 minutes to set up

  Stress free

Would you prefer to speak to us?

Book a call with one of our specialist and set up your service in no time.
Just choose a time that suits you best and leave the rest to us!

Don’t waste your energy – let us arrange it for you.

As part of our promise to make home moving easy, let us take another task off your list and
arrange your gas and electricity for you. It is:

 Completely FREE to set-up

 Quick and easy

 Hassle-free

 Smart meter included

 Connect to the best energy providers

We offer the best Fixed and Variable tariffs for your property

Fixed vs Variable energy tariff graph

Would you prefer to speak to us?

Book a call with one of our specialist and set up your service in no time.
Just choose a time that suits you best and leave the rest to us!

Ensure you stay connected anywhere.

Not only can we offer you amazing Home Broadband, we can also keep you online
when you’re on the move. We offer:

 A range of bundles that suit you

 Quick and easy network transfer

 Retain your current mobile number and device

 No extra upfront cost

 Packages starting as little as £10.99 per month

Would you prefer to speak to us?

Book a call with one of our specialist and set up your service in no time.
Just choose a time that suits you best and leave the rest to us!

Discover a new world of entertainment with Sky Q.

Immerse yourself in a realm of entertainment through our captivating Sky packages.
Entertainment at your fingertips:

  Up to 350 hours of TV storage

  All your apps side by side in one menu

  Voice control function

 FREE Netflix account

 B lockbuster movies premiers before anywhere else

Would you prefer to speak to us?

Book a call with one of our specialist and set up your service in no time.
Just choose a time that suits you best and leave the rest to us!