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My Account Support

How can we help?

Learn how to view your bills online, manage your account and add usage alerts with our MyAccount guide. Please click here to view.

Q. Why is my first bill higher?

“Your first bill will be slightly higher, this is because we bill in arrears and therefore your first invoice will total to longer than a month, so your bill will be your “normal month” plus any additional days. A detailed view of this can be seen in your invoice by visiting “My account” and logging in with your unique username and password.

If you have still have some questions on this, please do not hesitate to contact our team by selecting “Talk to us online” and choosing the option “I have a query on my bill or invoice”.

Billing

Customer Billing

You can access your Fleur Telecom bill at any time by logging into our Online Billing Portal . Details of your account, monthly payments and call activity are shown.

Payment by Direct Debit

Your monthly payments for the services you selected will be debited from your account on or just after the 16th of each month and all include VAT. Payments will appear as “Global 4 Communications Ltd” within your Direct Debit Statement.

Please note – Your chosen package is billed a month in advance. Your first invoice may be higher than expected as the current months rental will also be due.

Non Direct Debit Customers

If you have chosen to proceed with Fleur Telecom as a Non Direct Debit customer. You will be charged an additional £10 per month. Your monthly payments for the services you selected will be invoiced to you approximately 10 days before the payment is required.

e-Billing

Fleur Telecom is a Carbon Neutral Company and we’re committed to reducing the amount of paper that we’re using for printing and resources involved in delivering our communications. That’s why we have your billing information available online at ‘My Account’ and your invoices are emailed monthly. If you have chosen to proceed with Fleur Telecom as a paper billing customer or you do not have an active email address on your account, you will be charged an additional £10 per invoice.

How to set up a Direct Debit

Call us on 0333 320 4020 and we can take your bank account details securely over the phone. Alternatively, you can pay each month using your debit or credit card (excluding AMEX).

How to set up a Recurring Card Payment

Once you have received your latest bill from us we can set up a recurring card payment meaning you can pay each month using your debit or credit card (excludingAMEX).

Call us on 0333 320 4020 and we can take your card details securely over the phone and set up the automated payment.

Your monthly payments for the services you selected will be debited from your card on or just after your selected payment date and all include VAT. Payments will appear as “Fleur Telecom Ltd” within your Card Statement.

Cancellations

Cancellations

Call our Customer Care team on 0333 320 4020 to discuss your options.