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My Account Support

How can we help?

Q. How do I log into my account?

You can manage your account online at: https://hometelecom.yourmobilehub.com . Simply sign in with the details you register when you order your SIM card.

Billing

Customer Billing

You can access your Home Telecom bill at anytime by logging into our Online Billing Portal . Details of your account, monthly payments and call activity are shown.


Payment by Direct Debit
Your monthly payments for the services you selected will be debited from your account on or just after the 16th of each month and all include VAT. Payments will appear as “Global 4 Communications Ltd” within your Direct Debit Statement.

Please note – Your chosen package is billed a month in advance. Your first invoice may be higher than expected as the current months rental will also be due.


Non Direct Debit Customers
If you have chosen to proceed with Home Telecom as a Non Direct Debit customer. You will be charged an additional £10 per month. Your monthly payments for the services you selected will be invoiced to you approximately 10 days before the payment is required. Payment is required by the 16th of each month and late payments will incur an extra charge.


eBilling
Home Telecom is a Carbon Neutral Company and we’re committed to reducing the amount of paper that we’re using for printing and resources involved in delivering our communications. That’s why we have your billing information available online at ‘My Account’ and your invoices are emailed monthly. If you have chosen to proceed with Home Telecom as a paper billing customer or you do not have an active email address on your account, you will be charged an additional £10 per invoice.


How to set up a Direct Debit
Download a direct debit form by clicking here . Your next step is either:

  • Post the direct debit form. Complete your details and return the form to us to at Accounts Department, Home Telecom, Global House, 60b Queens Street, Horsham, West Sussex, RH13 5AD
  • Call us on 01403 216138 and we can take your bank account details securely over the phone. Alternatively, you can pay each month using your debit or credit card (excluding AMEX).
  • Fax the direct debit form to 01403 273933

How to set up a Re-occurring Card Payment
Once you have received your latest bill from us we can set up a re-occurring card payment meaning you can pay each month using your debit or credit card (excluding AMEX).


Call us on 01403 216138 and we can take your card details securely over the phone and set up the automated payment.


Your monthly payments for the services you selected will be debited from your card on or just after the 19th of each month and all include VAT. Payments will appear as “Global 4 Communications Ltd” within your Card Statement.

Ex Pipex Customers

Ex Pipex Customers

If you are an Ex-Pipex Client – you can access account information, web mail and your customer terms and conditions by clicking here

Cancellations

Cancellations

We make every effort to ensure that our customers are happy with our service and that they will continue to enjoy the use of our services. If you would like to cancel your services with Home Telecom, please contact our Customer Care Team using one of the following:

  • By phone: 01403 216137
  • By letter: Customer Care Team, Home Telecom, Global 4 Communications Ltd, Global House, 60b Queen Street, Horsham, West Sussex, RH13 5AD.

With all our cancellations we do require 30 days notice in order to process your cancellation. In order to finalise your cancellation a member of our customer care team will need to speak to you to confirm all your details and to arrange settlement of any outstanding balances.

Cancelling your contract early may incur cancellation fees. This depends on when you cancel your contract and any reduction in installation fees you have received.

If you can’t find the answer to your question, please do not hesitate to contact us at 01403 216137