Broadband Area Cost

Routers

Line rental

Local and national calls

Mobile calls

Anytime calls

Call information

Call features

Broadband Area Cost

Premium Broadband Area 1 – £24.00 including line rental
If your property is in our ’Area 1’ you will be able to receive our premium Broadband which gives you unrestricted speeds of up to 24Mb.
This Broadband option is available to anyone within a Metropolitan area (low-cost areas) and is the preferred package; however, it is not yet available throughout the whole of the UK. Over 80% of our customers receive our premium broadband.
If you are unable to get our premium broadband in your area, we will still provide you with our national broadband (Area 2). Your broadband will still have totally unlimited downloads (with no fair usage policy) and fast download speed for all of your broadband needs – you will still get the best speed available to you in your area.
Which Broadband can I get at my property?
To find out which Broadband option is available to you please either email sales@hometelecom.co.uk or call 01403 216131 with your property’s address and postcode, our UK based team will also perform a broadband speed check for you.

National Broadband Area 2 – £29.99 including line rental
Our National Broadband will give you unrestricted speeds of up to 20Mb and come with totally unlimited downloads. This Broadband option is available to anyone living in ’Area 2’.
Which Broadband can I get at my property?
To find out which Broadband option is available to you please either email sales@hometelecom.co.uk or call 01403 216131 with your property’s address and postcode, our UK based team will also perform a broadband speed check for you.

Routers

Whether you are a tenant or a home owner our broadband package comes complete with a latest N series router to meet all of your internet needs. Details are:
Your router will be supplied pre-configured with your username and password. All that is required is to plug your new router into your telephone socket using the micro filter supplied and power up the router up. The router will then automatically connect to your internet service and you are free to connect either wirelessly or wired through any of the Ethernet ports at the rear of the router.

In the unlikely event that we are unable to supply this product, you will be supplied with an alternative router which will match or exceed the specification above.

Router upgrade options:
£30.00 for new customers on sign up (currently half price)
£49.99 for existing customers
Prices include VAT.

Technicolour TG582n ADSL2+ Wireless Router
The Technicolor TG582n is a high-performance router; with a simultaneous operation of 802.11n 2×2, speed, security and performance are guaranteed. Featuring an integrated 10/100Mbps 4-port switch, the Technicolor TG582n offers a seamless connection of wired and wireless devices from anywhere in the home. The integrated modem supports ADSL, ADSL2 and ADSL2+.

In the unlikely event that we are unable to supply this product, you will be supplied with an alternative router which will match or exceed the specification above.

Line rental

Line Rental is the charge you pay for an active phone line into your property. If you are looking for any Broadband service you will need an active telephone line. It also allows you to make and receive telephone calls at your property. Home Telecom is able to offer you Line Rental at your property with or without Broadband.

Local and national calls

BT divides the country into a large number of distinct geographical areas. When you make a call to a “geographical” number within the same area as your own line, or to a number within an area adjacent to your own area you will be charged at “Local” rate. You can find out which numbers you can call at a Local rate in the phonebook for your location. Making calls to a number that is not within the same area as your line or not adjacent to that area, will be charged at “National” rate.

Prices quoted in pence per minute.

UK Local & National calls

Standard Rate

Evening Rate

Weekend Rate

Local calls to UK landlines

10p

10p

10p

National calls to UK landlines

10p

10p

10p

Mobile calls

UK mobile calls

Standard Rate

Evening Rate

Weekend Rate

Vodafone Mobile
O2 Mobile
EE Mobile
T-Mobile
3 Mobile
Any other UK Mobile

10.00
10.00
10.00
10.00
10.00
18.00

10.00
10.00
10.00
10.00
10.00
18.00

10.00
10.00
10.00
10.00
10.00
18.00

Prices quoted in pence per minute.

International calls

Start saving with our International Call Rates…

Looking for an international call package?

You won’t need one with Home Telecom. The same call rate no matter what time of day you call with no hidden charges.  See how quickly you will save on average 90% on your international calls.

International Popular

Standard Rate

Australia
Belgium
Canada
China
Cyprus
Denmark
Egypt
The Federal Republic Of Germany
France (Including Corsica)
Greece
Hong Kong
India
Ireland
Italy
Japan
Netherlands
New Zealand
Norway
Poland
Portugal
Russia
Saudi Arabia
Singapore
South Africa
Spain (Sp.N.Africa)
Sweden
Switzerland (Liechtenstein)
The United Arab Emirates
USA

 10.00
10.00
10.00
10.00
10.00
10.00
10.00
10.00
10.00
10.00
10.00
10.00
10.00
10.00
10.00
10.00
10.00
10.00
10.00
10.00
10.00
28.080
10.00
10.00
10.00
10.00
10.00
30.480
10.00

Figures from published information on competitors’ websites as at May 2011 (E&OE). For a detailed list of all our International Call Prices please download our Home Telecom Rate Card (.xls format) – click here to download (xls)

Anytime calls

When Home Telecom says anytime, they mean anytime. Any time of day and any day of the week. Have you checked what other providers call anytime? Seen another provider’s call package? Looks like you are getting a better deal with their ‘unlimited’ calls compared to our 300 minutes? Look again. Providers are offering an unlimited call package to UK Landlines yet the majority of customers will be making calls to mobiles. Have you taken into consideration their mobile or international call costs? A provider offering unlimited calls to landlines will be covering the costs of this by excessively charging you on other calls you make. For example, ‘unlimited calls to UK Landlines’ will mean that for any call you make to a mobile you will be excessively charged.

Why is our package Market Leading?
Unlike other providers, we are not excessively charging for any calls outside of the package. Our call rates stay the same for all customers regardless of having a call package or not. We also bill your calls per second, not per minute, so your free minutes last longer than you think! Your package is only for the term of your contract which can be cancelled free of charge at any time after your contract has ended. Home Telecom will easily save you money. Whatever your telecoms needs we’ve got a package to suit you.

Call Information

When you sign up to a new telephone provider they may advertise small upfront prices to make it look attractive, however, the call costs may be far from that. Home Telecom not only provides cheap line rental, we also provide you with cheap calls too. The best part of all of this is that there are no hidden charges that you will come across, no connection fees and no minimum charges. Getting significant savings on your telecoms bill is easy and with Home Telecoms you will be able to access our online billing platform which delivers you fully detailed call profiles so you can see what you are spending each day.

Call periods
Home Telecom’s call charges remain the same no matter when or what time of day you call – giving you the freedom to make the call when it suits you. Other telecom provider’s call charges differ depending on what time of the day you make them. Home Telecom does not have any call periods – our calls are based on anytime rates. An example of provider’s call periods is shown below.

Standard – 08.00-18.00
Weekend – 00.00-24.00 Saturday and Sunday
Off Peak – all other times

Home Telecom will give you the freedom and flexibility and still save you money.

Call Billing
Home Telecom is committed to only making the customer pay for what they use. Our calls are billed to four decimal places, meaning we do not round your call duration up to the nearest minute and nor do we round the cost up to the nearest penny – so you really do only pay for the calls you make. Other providers around the calls up to the nearest minute or penny, so you will quickly and easily save with Home Telecom.

Calls to special numbers

0870 & UK Non-Geographic Numbers
Non-Geographic numbers are those which are not related to where the line is physically located. Such numbers include Mobile numbers, “Number Translation Service” numbers and “Premium Rate Service” numbers. Calls to these numbers are charged irrespective of where in the UK you are located.

Number Translation Services and Premium Rate Service numbers are not priced by Home Telecom, the prices will depend on the service provider’s (who you are calling) price band. If you are unsure of the price, please contact the service provider.

Number Translation Services (NTS)
Many commercial or voluntary organisations choose to provide “special” numbers that their customers can call and for which the charge for making the call will be the same wherever you are calling from in the UK. Many (but not all) such numbers begin with 084. These calls attract different charges depending on the number dialled. 03 are charged at national rate. See the table below for Home Telecom’s prices for 0845 and 0870 numbers.

PRS (Premium Rate Service)
Like “NTS”, calls to Premium Rate Service numbers are charged at the same rates wherever you are in the UK and are not priced by Home Telecom. As the name implies, these calls tend to be relatively expensive to call. They host a great variety of services with great variations of charge. The cost is largely dictated by the service provider (who you are calling) to whom the vast majority of the revenue is passed. PRS numbers always begin with “09”. If you are unsure of the cost of the number you are planning on dialling please contact the service provider.

Home Telecom’s pricing for 08 numbers

UK Non-Geographic

 

Standard Rate Evening Rate Weekend Rate
0845 (UKL)  10.00 10.00 10.00
0870 (UKN) 10.00 10.00 10.00
Other 08 numbers    Dependent on the service provider

All prices shown are in pence per minute.

Call set up fees
Home Telecom do not charge call set up fees or call connection fees. When you sign up with other telephone providers, what they don’t tell you is that most calls incur a charge that becomes payable as soon as your call is connected. This is in addition to any charge that you pay related to the duration of the call. With Home Telecom you will not pay any call setup fees, just the price we advertise in pence per minute. So if you are on the phone for one minute that is what you will pay for. With no call set up fees, Home Telecom will quickly and easily save you money.

Minimum charge
Home Telecom only charges you for the actual call you make. Other providers also apply a minimum charge to some of their calls. This means that if the cost of your call is less than their minimum fee, they will charge the minimum fee instead. This differs from a “Call Set Up fee” which is added to the charge that is calculated on a pence per minute basis. The good news for you is that you don’t have to worry about how this affects you when you are with Home Telecom it doesn’t! We only apply call set up charges and/or minimum charges to International Data calls and some calls to Non Geographic numbers in line with standard telecom industry practice.

Barred calls
Upon joining Home Telecom, there are no bars put in place to prevent calls to international numbers and premium rate services. If you would like to have a bar in place to protect you from accruing up high charges on your bill, please contact a member of our Home Telecom team on 01403 216135 or email customer.services@hometelecom.co.uk.

Notes and definitions

  • All calls are billed to 4 decimal places with no rounding up or minimal call charges, except in the case of directory enquiries charges and special calls where BT charge a setup fee.
  • All prices quoted are exclusive of VAT.
  • All calls and BT related charges are invoiced monthly in arrears.
  • Line rentals are charged monthly in advance.

If you have any questions regarding our Call Tariffs please contact us on 01403 216131 or email sales@hometelecom.co.uk.

Call Features

All our Home Telecom Packages include Telephone Line Rental.

Basic Voicemail
If you do not answer or are on another call, your basic voicemail will play a standard greeting for them to leave you a message.  If you want to personalise your message you can use our Voicemail Plus* which allows you to record a personalised greeting for those calling you, this is an extra call feature you can add to your package.

1471
1471 – Call return service tells you the last number that called while you were away from your phone. Just press 1471 on your telephone keypad to find out the number and you can return the call straight away, just by pressing 3.

Looking for more?
Home Telecom will personalise your package, just let us know the call features you require. Any of the following Call Features can be added to your package whenever you want no matter where you are in your contract.

Call Waiting
Call Waiting makes you aware that there is a second caller whose call is waiting to be answered by sending you a discreet beep which your other caller can’t hear. The second caller is asked to hold and advised that you know they are waiting.

Caller Display
Caller Display shows you the number of the person calling, so you can decide whether to pick up the phone or leave it to your answering service.

Call Divert
Call Divert allows you to divert your calls to another landline phone or mobile. Calls that can’t get through to your home phone will still reach you on another fixed line or mobile of your choice.

3 Way Calling
Three-way Calling enables you to call someone else during an existing call and then bring them into your conversation.

Call Barring
Call Barring allows you to bar certain types of calls from being made from your phone. Different levels of barring can be set up one each phone so you’re in control of who uses it and how.

Customer Initiated Barring
This allows you to prevent dialling out of specific numbers (International, Premium Rate Services). It may suit a family home that doesn’t want their children running up high costs. It is controlled using a PIN system, where a secure PIN is required before calling out to certain numbers.

*Voicemail Plus
For a personal touch, you can select Voicemail Plus: record a personalised greeting for your caller – and check or listen to your messages from another phone while you are out.

Withhold Number
Automatically have your number withheld. This will stop your number seeing seen by recipients.

Anonymous Call Reject
Automatically if a caller is withholding their number they will not get through to you. Any Call Features can be added to your package on our Let’s Get Started sign up form or at a later date.

Call Features Price Per Month
Basic Voicemail FREE*
1471 FREE*
Withhold Number £2.50
Caller Display £2.50
Call Barring £2.50
Call Direct £2.50
Caller Waiting £2.50
Customer Initiated Call Barring £2.50
Voicemail Plus £2.50
3 Way Calling £2.50
Anonymous Call Reject £2.50

We currently have special offers on our call features if you purchase two or more:

2 for £3 (save £2), 3 for £4.50 (save £3), or 4 for £6 (save £4). If you have any questions regarding our Call Features or to add any Call Features to your package, please contact a member of our Home Telecom team on 01403 216131 or email sales@hometelecom.co.uk. *Voicemail and 1471 are free to our option 1 broadband packages. For any other package chosen, these features are just £2.50 each per month.