We make every effort to ensure that our customers are happy with the level of service, and the products and service they receive from us. However, despite our best efforts, things can go wrong. We take customer complaints very seriously and aim to resolve them quickly and efficiently.

If you have a complaint about any part of our service, please contact our Customer Services Manager using one of the following:

By phone: 01403 216 137
By email:  customer.care@hometelecom.co.uk
By letter:  Customer Care Manager, Home Telecom a Division of Global 4 Communications Ltd., Global House, 60b Queen Street, Horsham RH13 5AD. West Sussex

Our full Code of Practice on Complaint Handling and Dispute Resolution explains how customers can complain. The code also provides information on how we deal with complaints and your right to take unresolved complaints to Alternative Dispute Resolution. You can find a copy of our Complaints Code of Practice in the attached PDF below. Alternatively, copies are available free of charge and on request from our Customer Service Team by emailing customer.care@hometelecom.co.uk.

Read more:

CISAS information and download
CISAS Communications Factsheet
Click here to download (.PDF)

FCS-Code
FCS Complaints Code HT
Click here to download (.PDF)